FAQ

Frequently Asked Questions

Orders & Shipping

When will my order ship?
Processing and delivery timing can vary by product and destination. Any available estimates are shown during checkout or in your order confirmation. Carrier delays and other circumstances outside our control may affect delivery.

Where do you ship?
Available shipping destinations and rates are shown at checkout based on your address and the items in your order.

Tracking

Will I receive tracking information?
When tracking is available, it will be sent to the email address used for your order after the shipment is on its way. Tracking updates can take time to appear after a carrier receives the package.

Returns & Refunds

Can I request a return?
You may request a return within 30 days after receiving your item. Products must be unused, in their original condition, and in their original packaging where applicable. Contact support@formelsestore.com before returning anything so we can review your request and provide instructions.

When will I receive a refund?
If a return is approved, we’ll let you know after the returned item has been received and inspected. Approved refunds are sent to the original payment method. Your bank or card provider may need additional time to post the funds.

Damaged or Incorrect Items

What should I do if my order arrives damaged, defective, or incorrect?
Please contact support@formelsestore.com promptly with your order number, a description of the issue, and clear photos where appropriate. We’ll review the information and explain the available next steps.

Order Changes & Cancellations

Can I change or cancel my order?
Contact us as soon as possible. We’ll try to help, but changes or cancellations may not be possible once an order has entered processing or shipped.

Product Information

Where can I find product details?
Available dimensions, materials, care guidance, and other product-specific information are listed on the relevant product page. Colors and appearance can vary slightly depending on lighting and screen settings.