Shipping policy

SHIPPING POLICY

Last updated: September 6, 2026

ORDER PROCESSING

Orders are reviewed and prepared for shipment after payment is confirmed. Processing requirements may vary by product. Any available processing information will be shown on the relevant product page, during checkout, or in your order confirmation.

Orders may not be processed on weekends or holidays.

SHIPPING DESTINATIONS AND COSTS

Available shipping destinations, shipping methods, and charges are displayed at checkout based on the delivery address and the items in your order.

Shipping rates may vary depending on the products ordered, destination, shipping method, package size, and other applicable factors.

ESTIMATED DELIVERY

Delivery estimates shown at checkout, on product pages, or in order communications are estimates and are not guaranteed.

Actual delivery times may vary due to destination, selected shipping method, carrier operations, customs processing, weather, holidays, and other circumstances outside our reasonable control.

TRACKING

When tracking is available, tracking information will be sent to the email address associated with the order after the shipment is on its way.

Tracking information may take some time to update after the carrier receives the package.

ADDRESS ACCURACY

Please review your shipping address carefully before submitting an order.

If you notice an error, contact support@formelsestore.com as soon as possible. Address changes may not be possible after an order has entered processing or has shipped.

Customers are responsible for providing a complete and accurate delivery address.

CARRIER DELAYS

Shipping carriers may experience delays outside our control.

If tracking has not updated for an extended period, contact us with your order number and we will review the available shipment information.

DELIVERED BUT NOT RECEIVED

If tracking indicates that a package was delivered but you cannot locate it, please check the delivery area, ask household members or neighbors when appropriate, and contact the carrier.

You may also contact support@formelsestore.com with your order number so we can review the available shipment information.

DAMAGED OR INCORRECT SHIPMENTS

If an item arrives damaged, defective, or incorrect, contact support@formelsestore.com promptly.

Please include your order number, a description of the issue, and clear photographs of the item and packaging where appropriate.

We will review the information and provide instructions regarding the available resolution.

MULTIPLE SHIPMENTS

Items within the same order may occasionally be shipped separately. When applicable, separate tracking information may be provided for each shipment.

INTERNATIONAL ORDERS

When international shipping is available, customers may be responsible for applicable customs duties, import taxes, or other fees unless checkout states otherwise.

Customs processing may affect delivery timing.

RETURNS

Shipping related to returns is governed by our Return & Refund Policy. Please contact us before returning an item and follow the return instructions provided.

CONTACT

For shipping questions, contact:

Form Else Store
Email: support@formelsestore.com
Phone: +1 (323) 949-4444