Refund policy

Return & Refund Policy

We want you to be happy with your order. If something isn’t right, please contact us so we can help.

Return requests
You may request a return within 30 days after receiving your item. Contact support@formelsestore.com before returning anything. Please include your order number and reason for the request. We’ll review your request and provide return instructions if it is approved.

Do not send returns to an address unless we provide it as part of the return instructions.

Return eligibility
To be eligible for a return, products must be unused, in their original condition, and in their original packaging where applicable. Proof of purchase may be required.

Certain products might not be eligible for return when indicated on the product page or when restricted by applicable health, safety, or legal requirements.

Damaged, defective, or incorrect items
Please inspect your order after delivery. If an item arrives damaged, defective, or incorrect, contact support@formelsestore.com promptly with your order number, a description of the issue, and clear photos where appropriate. We’ll review the information and explain the available next steps.

Return shipping
Return-shipping responsibility and costs depend on the reason for the return and the instructions provided after your request is reviewed. Do not return an item without contacting us first.

Refunds
We’ll notify you after an approved return has been received and inspected. Approved refunds are issued to the original payment method. Your bank or card provider may require additional time to process and post the refund.

Original shipping charges are not refundable unless required by law or stated otherwise when your return is approved.

Order changes and cancellations
Contact us as soon as possible if you need to change or cancel an order. We’ll try to help, but changes or cancellations might not be possible after processing or shipment has begun.

Contact
For return or refund questions, email support@formelsestore.com.