Refund policy

Return & Refund Policy

We want you to love your order. If something isn't right, we're here to help.

Return Window You have 30 days after receiving your item to request a return or exchange.

How to Initiate a Return

1. Email us at support@formelsestore.com with your order number and reason for return
2. We will respond within 1–2 business days with return instructions
3. Ship the item back using the instructions provided
4. Once received and inspected, your refund will be processed within 5–7 business days

Eligibility Items must be unworn, unwashed, and in original condition with tags attached.

Damaged or Wrong Items If you received a damaged, defective, or incorrect item, contact us immediately at support@formelsestore.com. We will replace or refund these at no cost to you — no return required.

Exchanges We accept exchanges within 30 days of delivery. Email us to start the process.

Refunds Approved refunds are issued to your original payment method within 5–7 business days after we receive the return.

Sale Items Sale items are final sale and not eligible for return unless defective.

Contact support@formelsestore.com | Response within 1–2 business days